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• I was bounced among various brokers, my calls were being disconnected, and I acquired inconsistent details concerning my contract and bargains.
We are sorry to hear about all these troubles you have skilled with both equally tech support and billing. Be sure to mail us A personal concept, and we’ll operate to acquire you the guidance and observe-up needed to solve these problems without delay.
00 much more per month. Even though my deal claims promo selling price is for two many years my Invoice suggests it is a person year. Following paying out an afternoon now seeking to get support, once the third man or woman I spoke they said they're going to look into it and contact me back again. I didn't get a phone back with solutions. This is totally unacceptable. I regret signing up with Telus and may explain to All people I'm sure to never ever enroll with them. Out of curiosity I named Shaw and straight away had the call answered and the individual I spoke with was clear and articulate. Feeling trapped in a contract and for the mercy of an enormous system which includes no assistance for its customers.
I needed to Call CS right now with Chat as well as Office I need to speak to is only out there by cellphone. The CS on Chat organized a get in touch with back at an agreed upon time slot. When that department referred to as me later I bought almost everything sorted out.
on the Black Friday i known as Telus for getting me a different mobile line for my daughter if there is a deal like i received Beforehand for my other Children to be a faithful customer with Telus.
after the agent evaluation my account he reported I am unable to provide you with a offer or credits like you have now along with your exiting account, so i just gave up and hangup the telephone.
Certainly not the working experience we would like our customers to get. Be happy to mail us A personal message and we could focus on our possibilities for getting this resolved in your case.
I have not been so annoyed with a business. It truly is not possible to get responses from Telus. My bill has actually been adjusted a number of occasions considering the fact that signing up with them a calendar year ago following a promoter arrived to our doorway and drew us in with enticing delivers. She even claimed Telus would purchase Shaw's agreement penalty to move us above. I regret each and every second of going. It will require up most of the afternoon to talk with another person at Telus. Hold times estimate an hour only to become forwarded to somebody telus billing support and placed on keep for one more hour. My contract agreement demonstrates what my Invoice really should be Nevertheless they arbitrarily transform my bill to 100.
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Thank you for your personal notice to this make a difference. I sit up for a prompt and satisfactory resolution.
The hrs they've got are usually not Doing work perfectly with my perform and caring for an elderly family member busy routine. I also chatted Nonetheless they explained to me I must contact in.
At this time my mobile phone stopped connecting to the telus community. Therefore it's got taken me a forty five to sift throughout the ai gate keepers prompt's just to speak to a real person, all even though telus ai tries all the things not to enable me to talk to a true human being.
Expert was quite beneficial. I used to be finding incredibly disappointed as almost nothing appeared to be Doing work. He walked me by the process with very simple Directions. And it finally labored. Fantastic position!
The TELUS crew acknowledges that our perform spans many Territories and Treaty places and we've been grateful for the normal Information Keepers and Elders who're with us now, whoever has absent ahead of us as well as youth that encourage us.